What payment methods do you accept? We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All transactions are processed securely through encrypted checkout.
When will my card be charged? Your card is charged at the time your order is placed.
Is my payment information secure? Yes. We never store your full card details. All payments are processed through PCI-compliant payment processors with SSL encryption.
Do you offer buy now, pay later? We offer Afterpay/Klarna at checkout, allowing you to split your purchase into installments. (remove this if you don’t offer it)
Can I use a promo code or gift card? Yes — enter your code at checkout in the discount field before completing your purchase.
What is your return policy? We accept returns within 30 days of delivery. Items must be unused, unwashed, and in their original condition with tags attached. Final sale and clearance items are not eligible for return.
How do I start a return? Email us at [your support email] with your order number and reason for return. We’ll send you a return authorization and instructions within 1–2 business days.
Who pays for return shipping? Return shipping costs are the responsibility of the customer unless the item arrived damaged or we made an error with your order.
How long until I receive my refund? Once we receive and inspect your return, refunds are processed within 3–5 business days back to your original payment method. You’ll receive a confirmation email when it’s issued.
Can I exchange an item? Yes. If you’d like a different size or color, start a return and place a new order for the correct item. This ensures the fastest turnaround.
Where do you ship? We currently ship within the United States only, including Alaska and Hawaii.
How long does shipping take?
Processing time is 1–2 business days before your order ships.
How do I track my order? Once your order ships, you’ll receive a confirmation email with a tracking number. You can track your package directly on the carrier’s website or through the link in your email.
What if my package is lost or delayed? If your tracking shows no movement for more than 5 business days, contact us at [your support email] and we’ll investigate and make it right.
How is your product quality ensured? Every item goes through quality control checks before it leaves our warehouse. We work only with trusted suppliers and manufacturers who meet our standards for materials and craftsmanship.
Are your products tested for safety? Yes. Our products comply with all applicable US consumer product safety standards. Relevant items are tested for harmful substances and meet CPSC guidelines.
What materials do you use? We prioritize durable, responsibly sourced materials. Full material and fabric details are listed on each product page.
What if I receive a defective item? We’re sorry if that happens. Contact us within 7 days of delivery with a photo of the defect and your order number, and we’ll send a replacement or issue a full refund at no cost to you.
How should I care for my items? Care instructions are printed on the label of every item and listed on the product page. Following them closely will extend the life of your purchase.
General care tips for clothing:
General care tips for home goods:
Will items shrink or fade? When cared for according to instructions, our products are designed to maintain their quality through regular use and washing.
Browse our shop, add items to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.
Orders can be modified or cancelled within 1 hour of being placed. After that, they enter processing and cannot be changed. Contact us immediately at [your support email] if you need to make a change.
First check your tracking link. If it shows delivered but you haven’t received it, check with neighbors and your building. If still missing, contact us within 7 days and we’ll work to resolve it.